Shipping & Delivery Policy

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📦 Bagru Prime – Shipping, Return & Exchange Policy

At Bagru Prime, we take pride in delivering beautifully handcrafted sarees and suits to your doorstep with care, transparency, and quality service. Please read the following policies carefully before placing your order.

🚚 Shipping & Delivery Policy

  • Delivery Timeframe: Orders are typically delivered within 5 to 8 working days after dispatch.

  • Possible Delays: In rare cases, deliveries may be delayed due to bad weather, political unrest, flight delays, or other unforeseen circumstances. Our support team will proactively keep you informed.

  • No Compensation for Delays: We regret that no compensation can be offered for mental or emotional distress due to delayed deliveries.

📦 Shipping Charges:

  • Free Shipping on all orders above ₹999.

  • For orders below ₹999, a flat shipping charge of ₹100 applies.

💰 Cash on Delivery (COD):

  • COD is available for orders valued between ₹500 and ₹10,000.

  • Orders outside this range are eligible for prepaid payment only.

📍 Service Areas:

We ship to most pin codes across India, subject to availability from our courier partners.

🔁 Return & Exchange Policy

At Bagru Prime, we ensure that every product is quality-checked and matches its description. However, we offer limited return and exchange options under the following conditions:

❌ Returns Not Accepted For:

  • Change of mind, dislike of material, color, or design.

  • Color differences due to photography or screen resolution (5–10% variation is normal).

  • Customer dissatisfaction, if the product is as described and pictured.

  • Used, washed, or worn items.

  • Minor issues, such as loose tassels or threads caused during transit.

🔁 Exchange Policy:

  • One-time exchange is accepted if the customer wants to replace with a product of equal or higher value.

  • Shipping Costs for Exchange:

    • Reverse pickup: ₹80

    • Dispatch of new item: ₹70

    • Total exchange fee: ₹150 (must be paid in advance by the customer).

  • Alternatively, customers can ship the item back themselves at their own expense.

✅ Returns – Only for Manufacturing Defects:

  • Returns are accepted only if there's a genuine manufacturing defect.

  • You must inform us within 2 days of delivery and ship the item back within 4 days.

  • The product must be unused, unwashed, and in original condition with packaging.

  • Upon inspection and approval, we will ship a replacement product or process a refund, as per your preference.

🔄 Wrong Product Delivered:

  • If you receive the wrong item, Bagru Prime will arrange a reverse pickup and promptly send the correct product.

💸 Refund Policy

  • Refunds are issued only in cases of approved returns due to manufacturing defects or if a prepaid order is cancelled before delivery.

  • Refunds will be processed within 5–6 working days after we receive and inspect the returned item.

  • Customers are required to share bank details for refund processing.

🕒 Late or Missing Refunds:

If your refund hasn't been received:

  1. First, check with your bank or card provider.

  2. If unresolved, contact us at 📧 bagruprime@gmail.com for assistance.

⏳ Policy Validity

Our return and exchange policy is valid for 7 days from the date of delivery.
After 7 days, we will be unable to accept any return or exchange requests.

Thank you for shopping with Bagru Prime — where artistry meets authenticity. For any assistance, feel free to reach out at bagruprime@gmail.com.

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